FAQs
Answers to common questions
Bookings & Payment
To secure your booking we require a 50% deposit in New Zealand Dollars either by electronic bank transfer or via PayPal (with 4.5% fee added).
Balance payable on arrival (cash, PayPal or electronic bank transfer). Please note we do not have credit card facilities.
Mobile coverage & Internet Connection
We offer a WiFi Broadband Internet connection for free.
This would allow you to operate your business from our accommodations and be completely self-sufficient. There is good mobile coverage.
Cancellation Policy
If you have reason to cancel, we will always try to re-book the accommodation, in which case there will be no cancellation fee.
If rebooking does not occur then the following applies:
Refund of deposit (1 May to 17 December stay):
100% refund if cancellation made more than 30 days before stay.
50% refund if cancellation made more than 14 days before stay.
0% refund if cancellation made less than 14 days before stay.
Refund of deposit (18 December to 30 April stay):
100% refund if cancellation made more than 60 days before stay.
50% refund if cancellation made more than 30 days before stay.
0% refund if cancellation made less than 30 days before stay.
Refund of deposit (1 May to 17 December stay):
100% refund if cancellation made more than 30 days before stay.
50% refund if cancellation made more than 14 days before stay.
0% refund if cancellation made less than 14 days before stay.
Refund of deposit (18 December to 30 April stay):
100% refund if cancellation made more than 60 days before stay.
50% refund if cancellation made more than 30 days before stay.
0% refund if cancellation made less than 30 days before stay.
Questions?
Ask away below, we are always happy to answer any questions you may have
Give Us a Call
Phone us on 0211671246 or 0272714752
Send Us an Email
We'll endeavour to reply as soon as we can. info@thegates.co.nz. Please tell us where you found out about us e.g., what website
Drop By and Talk
We offer an 'open home' experience for you if you are interested in viewing our eco-focused and design-savvy accommodations. We are at 197 Seaton Valley Rd, Māpua seaside village, Nelson, New Zealand (Aotearoa)