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ANSWERS TO COMMON QUESTIONS
Bookings & Payment
To secure your booking we require a 50% deposit in New Zealand Dollars either by electronic bank transfer or via PayPal (with 4% fee added).
Balance payable on arrival (cash, PayPal or electronic bank transfer). Please note we do not have credit card facilities.
Phone & Internet Connection
We offer a WiFi Broadband Internet connection for free.
This would allow you to operate your business from our accommodations and be completely self-sufficient.
Cancellation Policy
If you have reason to cancel, we will always try to re-book the accommodation, in which case there will be no cancellation fee.
If rebooking does not occur then the following applies:
Refund of deposit (26 April to 17 December stay):
100% refund if cancellation made more than 30 days before stay.
50% refund if cancellation made more than 14 days before stay.
0% refund if cancellation made less than 14 days before stay.
Refund of deposit (18 December to 25 April stay):
100% refund if cancellation made more than 60 days before stay.
50% refund if cancellation made more than 30 days before stay.
0% refund if cancellation made less than 30 days before stay.
Refund of deposit (26 April to 17 December stay):
100% refund if cancellation made more than 30 days before stay.
50% refund if cancellation made more than 14 days before stay.
0% refund if cancellation made less than 14 days before stay.
Refund of deposit (18 December to 25 April stay):
100% refund if cancellation made more than 60 days before stay.
50% refund if cancellation made more than 30 days before stay.
0% refund if cancellation made less than 30 days before stay.
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